Frequently Asked Questions
Transparent answers about our services, pricing, processes and technologies. Here you'll find everything you need to know.
General Questions
Häufig gestellte Fragen
Alles, was Sie über unsere Services wissen müssen
Pricing & Payment
What are the average costs for a professional website?
Costs vary greatly depending on complexity and requirements from €900 to €20,000+. After a free initial consultation, we create a detailed, customized quote for your project.
How does payment work?
We accept bank transfer, PayPal, credit cards, and SEPA direct debit. In most cases, payment is due in advance. Startups and non-profit organizations receive special terms.
Are there hidden costs or ongoing fees?
Absolutely not! We are 100% transparent. All costs are listed upfront in the quote. After project completion, only optional costs arise for: Domain (€10-20/year), Hosting (€5-50/month depending on needs), SSL certificate (often free with hosting), and optional maintenance packages (from €99/month). You own the complete code and can switch hosts anytime.
What happens if I'm not satisfied with the result?
Your satisfaction is our priority. We offer up to 3 revision rounds for design and functionality. We gather your feedback at every milestone. Should you still be unsatisfied, we offer a 14-day money-back guarantee after the first design draft (before development). Our 98% customer satisfaction speaks to our quality.
Do you offer discounts for startups or non-profit organizations?
Yes! We support startups and non-profits with special conditions. Seed-stage startups receive up to 20% discount. Non-profit organizations get 25-30% price reduction. Educational institutions receive individually tailored packages. Contact us with details about your organization for a special offer.
Services & Process
How long does it take to create a website?
Landing Page: 1-2 weeks. Standard Business Website: 3-6 weeks. E-Commerce Shop: 6-10 weeks. Custom Web Application: 10-16 weeks. The exact duration depends on complexity, number of pages, integrations, and your feedback speed. We create a detailed project plan with milestones and keep you regularly updated on progress.
How does a typical website project work?
1. Kickoff Meeting: Discuss goals, requirements, timeline. 2. Research & Strategy: Competitive analysis, user research, content strategy. 3. Design: Wireframes, mockups, design prototype. 4. Development: Program frontend, backend, integrations. 5. Testing: QA, browser tests, performance optimization. 6. Launch: Domain setup, go-live, SEO setup. 7. Training & Support: CMS training, documentation. 8. Follow-up: 30 days free support, optional maintenance.
Can I request changes during development?
Absolutely! We work agile and show you progress regularly. We gather your feedback after each milestone. Minor changes during development are included. Larger scope changes are communicated transparently and offered as additional services if needed. Communication is key – we're always reachable via email, phone, Slack, or project management tool.
What information and materials do you need from me?
To start: Logo and branding guidelines (if available), texts and content for the website, images and media (we also offer professional photography), access to existing systems (domain, hosting, analytics), examples of websites you like, your target audience and marketing goals. Don't worry – we guide you through the entire process and help with missing materials.
Do you also offer content creation and copywriting?
Yes! Our team includes professional copywriters and content strategists. We create SEO-optimized texts that convert. Services: Website copywriting, blog articles, product descriptions, social media content, newsletter texts, case studies. We work with your brand voice and optimize for search engines. Prices start at €150 per page. We're happy to create a content package for your entire website.
Technical Questions
What technologies do you use for development?
We use modern, future-proof technologies: Frontend: React, Next.js, Astro, TypeScript, Tailwind CSS. CMS: WordPress, Shopify, Webflow, Strapi, Sanity. Backend: Node.js, Python, PHP. E-Commerce: Shopify, WooCommerce, Custom Solutions. Hosting: Vercel, Netlify, AWS, Google Cloud. The choice depends on your requirements, budget, and maintenance plan. We advise you on the best solution for your project.
Is the website responsive and mobile-optimized?
Of course! All our websites are 100% responsive and optimized for all devices – smartphones, tablets, laptops, desktops. We develop mobile-first and test on real devices. Your website will work perfectly on iPhone, Android, iPad, and all common browsers (Chrome, Safari, Firefox, Edge). Including touch optimization and fast loading times on mobile networks.
How fast will my website load?
Performance is our priority. We aim for Google PageSpeed Scores of 90+ and loading times under 2 seconds. Techniques: Image optimization and modern formats (WebP, AVIF), code-splitting and lazy loading, CDN integration, server-side rendering, caching strategies, minified and compressed code. We test with Google Lighthouse, GTmetrix, and Webpagetest.org. Performance optimization is included in the project.
Is the website SEO-optimized?
Yes! Basic SEO is included in every project: Semantic HTML and structured data (Schema.org), meta tags (Title, Description, OG Tags), XML sitemap and robots.txt, fast loading times and Core Web Vitals, mobile-friendly and responsive design, SSL encryption, optimized URLs and internal linking. For advanced SEO services (keyword research, content optimization, link building) we offer separate SEO packages from €500/month.
Can I edit the website myself later?
Absolutely! We develop with user-friendly CMS systems. You can edit texts, images, blog posts, products without programming knowledge. Popular CMS: WordPress (most widespread), Shopify (e-commerce), Webflow (visual editor), Headless CMS (Strapi, Sanity). You receive comprehensive training via video call and written documentation. Our support team is available for questions. Updates can also be handled by us.
Is my website secure and GDPR-compliant?
Security and privacy have top priority. Included: SSL/TLS encryption, secure hosting environment, regular security updates, GDPR-compliant cookie banner, privacy policy and imprint, secure forms with spam protection, 2FA for admin access. If needed: Penetration testing, security monitoring, compliance consulting. For shops: PCI-DSS compliant payment processing.
Support & Maintenance
What happens after launch? Do I get support?
Yes! After launch you receive 30 days of free support for bug fixes and minor adjustments. Afterwards we offer optional maintenance packages: Starter (€99/month): Monthly updates, backups, security monitoring, 2h support. Professional (€249/month): Weekly updates, daily backups, priority support, 5h support, performance monitoring. Enterprise (€499/month): Everything from Professional plus 24/7 monitoring, 10h support, content updates, monthly reporting. For urgent problems, we're there for you within 24h.
What exactly does a maintenance package include?
Our maintenance packages include: Software updates (WordPress, plugins, themes), security updates and patches, daily/weekly backups with offsite storage, uptime monitoring (99.9% availability), performance optimization, SSL certificate management, malware scans and security monitoring, monthly reports, priority support via email/phone, included hours for minor changes. All work is transparently documented.
How quickly do you respond to problems?
Our support response times: Critical problems (website down): Within 2-4 hours. High priority (functionality impaired): Within 24 hours. Normal priority (minor bugs): Within 48 hours. Low priority (improvements): Within 5 business days. Maintenance customers receive priority support with guaranteed response times. For critical websites, we offer 24/7 emergency support with 1h response time.
Do you offer training for my team?
Yes! We offer comprehensive training: Basic training (included): 1-2h video call, CMS basics, content editing, written documentation. Advanced training (from €500): 4-8h intensive training, SEO best practices, analytics & tracking, marketing tools, team training. On-site training possible. Follow-up sessions: €150/hour. We also create video tutorials specifically for your website. Support documentation is always included.
Do you also work with existing websites?
Absolutely! Services for existing websites: Website redesign (visual update or complete redesign), performance optimization (faster loading times), SEO improvements, migration to new platforms, feature extensions and new functions, security audits and hardening, accessibility (WCAG compliance), conversion optimization. We first conduct a free audit and create an improvement plan with priorities and budget.
Can I keep the code and all rights after the project?
Yes, absolutely! You receive full rights to the code and all project files. After final payment, you own: Complete source code (GitHub/GitLab repository access), design files (Figma, Adobe XD), content and media, domain and hosting access, documentation, license-free usage. You're not tied to us and can switch to another agency anytime. We also support with knowledge transfer.
Still Have Questions?
We're happy to answer all your questions personally. Free initial consultation without obligation.
Or write to us directly at info@senorit.eu